Proact Support

Round-the-clock support in Europe

Incident reporting

Incidents can be reported by:

Telephone +46 8 410 666 10  
E-mail support@proact.se  
Support online    
Using the form below    

 

Problems designated high priority must always be reported by telephone:
+46 8 410 666 10.

When you report an incident, try to include as much relevant information as possible. System logs, console messages, OS level and version number all help us to resolve incidents quickly.

Please include the serial number of the product if your request concerns any kind of hardware, e.g. robots, tape stations, switches, filers, disk modules, etc.

Support incident reporting form

Subject:
Product concerned:
Priority:
Agreements number:
Serial number:
Company:
Name:
Phone number:
E-mail:
Incident description:
 

Support

For future and current clients

+46 8 410 666 10

e-mail
Support online